Find important customer information

Welcome to Cederroth First Aid Customer Service. Below you will find all important information regarding orders and other frequently asked questions.

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Why should opened eye wash not be saved, even if there is wash left?

An opened bottle is no longer sterile. After a while, there may be bacterial growth that can cause further injury


What does a plaster consist of, and what types of adhesives and materials do you use in the various ranges of plasters?

Generally speaking, a plaster consists of a layer of film coated with an evenly distributed adhesive and with an absorbent wound pad centred in the layer of film. The adhesive-coated surface is covered by two partly overlapping silicone papers. Most plasters are protected in a sealed paper pouch.


Are your plasters allergy tested?

Plasters are defined as medical devices and are therefore governed by the EU directive 93/42/EEC. All medical devices released onto the market must have undergone a number of tests that show they are safe for use on skin. If these requirements are fulfilled, the devices can be marked “hypoallergenic”. However, this does not guarantee that a few people may not get a skin reaction when they use plasters, in the same way as some people are allergic to certain foods. The skin irritation is usually purely mechanical, however, occurring when the plaster is removed and takes the the top layers of skin with it.


Should contact lenses be removed before flushing with eye wash?

Eye specialists recommend that the lens be removed from the eye as quickly as possible. Today’s soft contact lenses consist largely of water, which is why all water-soluble corrosive substances also dissolve in the lens. These substances can then remain in the lens, corroding the eye and making the injuries worse if not removed. The barrier effect of the lens can also stop the flushing solution flushing the eye effectively. Protect the fingers to prevent corrosion when the lenses are removed. If the contact lens has been corroded so much that it has stuck to the cornea, do not try to pull it away yourself but let a doctor do it. Flush continuously on the way to hospital.


Why doesn’t an eye wash bottle last long enough to flush for 15 minutes, as is recommended if you have got something highly corrosive in your eye.

Eye wash bottles should be regarded as a complement to permanently installed eye shower units (connected to the water supply). The purpose of the eye wash bottles is to enable flushing to begin quickly. The flow from the bottle must be sufficient for effective flushing.

For 500 ml to be enough for 15 minutes, the flow would be so low that flushing would be ineffective, and the prolonged flushing would give the injury time to worsen. If a permanent eye shower is not available, use several bottles.


Why does the eye wash bottle have to be opened when it is removed from its wall bracket?

The eye wash bottle and its wall bracket are designed so that the bottle cannot be removed from the bracket without it being broken. This is also a way of ensuring that the bottle is not moved, but has a fixed location so everyone knows where it is in the event of an accident.

To prevent non-sterile solution being used, an already opened bottle cannot be put back.


Can Cederroth eye wash be used for children under 3 years old?

The eye wash is intended for the external flushing of eyes. The solution should not be swallowed in large amounts (several litres). If the bottle is used for small children, it is difficult to check that they do not swallow the wash when their eyes are flushed. Small children are more sensitive to swallowed wash than are larger children and adults. The product is therefore not recommended for small children. If small children get dangerous substances in their eyes, start flushing immediately and do not hesitate to use Cederroth eye wash or other eye flushing product or water that is available, because the risks of permanent damage to the eye are far greater than any risk of accidently swallowing or injesting the substances within the actual eyewash itself.


What storage temperature do you recommend for Cederroth Eye Wash?

The eye wash can be stored between +2 and +40 °C, which is indicated on the bottle and on the carton.


What happens after the best-before date for an eye wash?

The shelf life has been set on the basis of the period for which we have shelf life data for the product and can guarantee its function. The wash remains sterile provided the bottle’s barrier properties are intact. The eye wash has a shelf life of 4.5 years from the production date. This is the longest shelf life among the various eye flushing products on the market.


What does the eye wash contain?

The wash is a water-based saline solution buffered with sodium borate. The solution is isotonic (has the same salinity as in the body) and the pH is 7.5.

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Product symbols

Our product packaging uses a number of symbols to inform quickly and clearly about contents and use. Both standardized (SS-EN ISO 15223-1/EN ISO 15223-1) and non-standardized symbols are used.

The most common of these symbols – and their meanings – are:

Do not reuse. Use only once

Use by. Do not use after the end of the year/month stated

Batch code. The code states the producer’s manufacturing code

The product is sterilised using irradiation

The product is sterile through the use of aseptic processing techniques

Temperature limitation. States the upper and lower limits for the storage temperature

Limited quantity. Dangerous goods that are packaged in accordance with the Limited Quantity exemption

Reversed epsilon. Aerosol dispenser meets requirements in 75/324/EEC

Lot number and Expiry date printed on the bottom of the can

Renewable material

Information on

Repeat after 24 hours

Product’s Article no.


Do not use if the packaging is damaged.

Keep dry

Contains or presence of natural rubber latex

Medical Device

Recyclable packaging

Dispose in household trash

Brim volume: (Brimful capacity, total capacity, for cans containing 100ml or more. Number depends on volume of can)

Clean the wound

Apply the plaster over the wound