Find important customer information

Welcome to Cederroth First Aid Customer Service. Below you will find all important information regarding orders and other frequently asked questions.

Your search returned 24 results


Where can I find disposal or recycling instructions for your products?

Our storage units such as stations and HDPE dispensers are marked with information on recycling (type of plastic), they can be deposited at recycling stations.

All packaging contains symbols that show how they should be sorted (paper or plastic).
Aerosol cans can be deposited at recycling stations.

Products that have come into contact with blood and other wound discharges should not be recycled. This includes, for example, plasters, dressings, and burn compresses. These should be disposed of in an appropriate way instead, such as together with ordinary waste for combustion, never dumped in nature. This type of product is marked with the Tidyman symbol.

Eye Wash

Do we need eyewash at truck charging stations if the trucks have lithium batteries?

Lithium batteries do not contain battery acid (sulphuric acid) or any other corrosive liquid, so there is no risk of getting splashed in the eye and therefore no need for eyewash.

However, if the same charging station is used for both lithium and sulphuric acid batteries, eyewash should be available.

Bear in mind that in the event of fire, lithium batteries emit a very hazardous gas, hydrogen fluoride, and correct handling in the event of fire is important.


Can the contents of the cooling bag be emptied into nature after use? (Cederroth Cold Pack)

All ingredients in the cooler bag are harmless to the environment. Activate the bag so that the salt crystals are dissolved by the water in the inner bag, and then pour out the liquid. The plastic packaging needs to be disposed in a suitable way.


What happens with the products if they freeze after being stored in too low temperatures?

The products are not adapted to withstand prolonged sub-zero temperatures. Storage units such as bags and cabinets can withstand freezing temperatures.

If products containing liquid freezes, such as Eye Wash and Burn Gel, they cannot be used while they are frozen, which is a risk if an accident occurs. Use the heating cabinet for storing Eye Wash in low temperatures. After thawing, the products can usually still be used, unless the plastic has become brittle from the cold and cracked. In spray bottles, if the inner bag has cracked the product will be unusable. Burn Gel might become runny and does not provide optimal function. Cold Pack risks being activated during freezing, if the inner bag with water cracks.

Products that are not stored as recommended may deteriorate over time, for example the plasters may have deteriorated adhesive properties.

Eye Wash

Why should opened eye wash not be saved, even if there is wash left?

An opened bottle is no longer sterile. After a while, there may be bacterial growth that can cause further injury


What does a plaster consist of, and what types of adhesives and materials do you use in the various ranges of plasters?

Generally speaking, a plaster consists of a layer of film coated with an evenly distributed adhesive and with an absorbent wound pad centred in the layer of film. The adhesive-coated surface is covered by two partly overlapping silicone papers. Most plasters are protected in a sealed paper pouch.


Are your plasters allergy tested?

Plasters are defined as medical devices and are therefore governed by the EU directive 93/42/EEC. All medical devices released onto the market must have undergone a number of tests that show they are safe for use on skin. If these requirements are fulfilled, the devices can be marked “hypoallergenic”. However, this does not guarantee that a few people may not get a skin reaction when they use plasters, in the same way as some people are allergic to certain foods. The skin irritation is usually purely mechanical, however, occurring when the plaster is removed and takes the the top layers of skin with it.

Eye Wash

Should contact lenses be removed before flushing with eye wash?

Eye specialists recommend that the lens be removed from the eye as quickly as possible. Today’s soft contact lenses consist largely of water, which is why all water-soluble corrosive substances also dissolve in the lens. These substances can then remain in the lens, corroding the eye and making the injuries worse if not removed. The barrier effect of the lens can also stop the flushing solution flushing the eye effectively. Protect the fingers to prevent corrosion when the lenses are removed. If the contact lens has been corroded so much that it has stuck to the cornea, do not try to pull it away yourself but let a doctor do it. Flush continuously on the way to hospital.

Eye Wash

Why doesn’t an eye wash bottle last long enough to flush for 15 minutes, as is recommended if you have got something highly corrosive in your eye.

Eye wash bottles should be regarded as a complement to permanently installed eye shower units (connected to the water supply). The purpose of the eye wash bottles is to enable flushing to begin quickly. The flow from the bottle must be sufficient for effective flushing.

For 500 ml to be enough for 15 minutes, the flow would be so low that flushing would be ineffective, and the prolonged flushing would give the injury time to worsen. If a permanent eye shower is not available, use several bottles.

Eye Wash

Why does the eye wash bottle have to be opened when it is removed from its wall bracket?

The eye wash bottle and its wall bracket are designed so that the bottle cannot be removed from the bracket without it being broken. This is also a way of ensuring that the bottle is not moved, but has a fixed location so everyone knows where it is in the event of an accident.

To prevent non-sterile solution being used, an already opened bottle cannot be put back.

1 2 3

Product symbols

Our product packaging uses a number of symbols to inform quickly and clearly about contents and use. Both standardized (SS-EN ISO 15223-1/EN ISO 15223-1) and non-standardized symbols are used.

The most common of these symbols – and their meanings – are:

Do not reuse. Use only once

Use by. Do not use after the end of the year/month stated

Batch code. The code states the producer’s manufacturing code

The product is sterilised using irradiation

The product is sterile through the use of aseptic processing techniques

Temperature limitation. States the upper and lower limits for the storage temperature

Limited quantity. Dangerous goods that are packaged in accordance with the Limited Quantity exemption

Reversed epsilon. Aerosol dispenser meets requirements in 75/324/EEC

Lot number and Expiry date printed on the bottom of the can

Renewable material

Information on

Repeat after 24 hours

Product’s Article no.


Do not use if the packaging is damaged.

Keep dry

Contains or presence of natural rubber latex

Medical Device

Recyclable packaging

Dispose in household trash

Brim volume: (Brimful capacity, total capacity, for cans containing 100ml or more. Number depends on volume of can)

Clean the wound

Apply the plaster over the wound