Find important customer information

Welcome to Cederroth First Aid Customer Service. Below you will find all important information regarding orders and other frequently asked questions.

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Products

Can wet wipes be used for protection against the flu?

For protection against the flu,frequent and thorough washing of hands is recommended, ideally in combination with usage of an alcohol based hand cleanser as a complement. Salvequick Safety Skin Cleanser both contain 70% alcohol. They can therefore be used in the same way after hand washing.

Products

Does Salvequick Wound Cleanser contain preservatives?

Salvequick Wound Cleanser does not contain any preservatives. The product is sterilised during manufacturing.

Products

We would like safety data sheets (SDS/MSDS) for a CE-marked First Aid product.

Cederroth’s CE-marked First Aid products are classified as Medical Devices in accordance with the MDD 93/42/EEC and the MDR 2017/45. For these types of products, no safety data sheet is required because the product’s safe use is guaranteed by its conformity with the medical devices directive. Exception: Products that contain a pressurized container, require safety datasheets for shippers. This currently applies for REF 51011005 Burn Gel 100ml and REF 726000 Eye&Wound Cleanser Spray

Products

Do Cederroth plasters contain latex?

Our plasters are completely free from latex. The plasters’ paper wrapping is glued together using a latex-based adhesive. Anyone extremely sensitive to brief contact with latex should therefore avoid touching the products. The exception is dressing strips, which are not wrapped in this paper.

Products

How should plasters be stored?

Plasters should be stored at room temperature in a dark, dry place.

Products

Can Salvequick Blue Detectable Plasters be detected by X-ray detectors?

The plasters can be detected by most ordinary metal detectors on the market, but normally not by X-ray detectors.

Products

Do Cederroth plasters contain rosin (colophonium)?

All materials in Cederroth plasters are completely free from rosin (colophonium). However, some plasters are enclosed in protective paper. All paper can contain very tiny amounts of rosin, and in these circumstances the migration of rosin to the plaster cannot be entirely excluded.

Products

Do Cederroth Bloodstoppers contain an additive that accelerates clotting?

No, Bloodstoppers do not contain an additive. It is the design of the dressing that makes it suitable for use both as a tourniquet and to protect more superficial wounds. Bloodstoppers consist of two bandages and an absorbent pad attached to one of the bandages. The unattached bandage can be inserted into a pocket on the pad to increase the pressure on the wound when the bandage is wrapped round the injured part of the body.

Products

Is the First Aid Panel date-stamped (with an expiry date)?

The First Aid Panel itself is not marked with an expiry date, but all products on the panel are. The panel does not have an expiry date because it can be refilled with new products, which means the expiry date changes. The products on the panel are classified as medical devices, which means they must conform with the requirements in the medical devices directive, including the requirements for expiry dates.

Products

Do the products become unusable after the expiry date?

The product’s function and, where applicable, sterility are guaranteed during its shelf life, based on data from shelf life studies. Any changes after the expiry date are gradual rather than overnight. For sterile products, the packaging must be intact for sterility to be guaranteed. However, Cederroth recommends that products are not used after the expiry date.

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Product symbols

Our product packaging uses a number of symbols to inform quickly and clearly about contents and use. Both standardized (SS-EN ISO 15223-1/EN ISO 15223-1) and non-standardized symbols are used.

The most common of these symbols – and their meanings – are:

Do not reuse. Use only once.

Use by. Do not use after the end of the year/month stated.

Batch code. The code states the producer’s manufacturing code.

The product is sterilised using irradiation.

The product is sterile through the use of aseptic processing techniques.

Temperature limitation. States the upper and lower limits for the storage temperature.

Product’s Article no.

Manufacturer

Do not use if the packaging is damaged.

Keep dry

Contains or presence of natural rubber latex