Customer Service

Find important customer information

Welcome to Cederroth First Aid Customer Service. Below you will find all important information regarding orders and other frequently asked questions.

We would like safety data sheets (SDS/MSDS) for a CE-marked First Aid product.
Cederroth’s CE-marked First Aid products are classified as Medical Devices in accordance with the directive 93/42/EEC. For these types of products, no safety data sheet is required because the product’s safe use is guaranteed by its conformity with the medical devices directive. Exception: Products that contain a pressurized container, require safety datasheets for shippers”. This currently applies for REF 51011005 Burn Gel 100ml and REF 726000 Eye&Wound Cleanser Spray

Do the products become unusable after the expiry date?
The product’s function and, where applicable, sterility are guaranteed during its shelf life, based on data from shelf life studies. Any changes after the expiry date are gradual rather than overnight. For sterile products, the packaging must be intact for sterility to be guaranteed. However, Cederroth recommends that products are not used after the expiry date.

Is the First Aid Panel date-stamped (with an expiry date)?
The First Aid Panel itself is not marked with an expiry date, but all products on the panel are. The panel does not have an expiry date because it can be refilled with new products, which means the expiry date changes. The products on the panel are classified as medical devices, which means they must conform with the requirements in the medical devices directive, including the requirements for expiry dates.

Do Cederroth Bloodstoppers contain an additive that accelerates clotting?
No, Bloodstoppers do not contain an additive. It is the design of the dressing that makes it suitable for use both as a tourniquet and to protect more superficial wounds. Bloodstoppers consist of two bandages and an absorbent pad attached to one of the bandages. The unattached bandage can be inserted into a pocket on the pad to increase the pressure on the wound when the bandage is wrapped round the injured part of the body.

Do Cederroth plasters contain rosin (colophonium)?
All materials in Cederroth plasters are completely free from rosin (colophonium).
However, some plasters are enclosed in protective paper. All paper can contain very tiny amounts of rosin, and in these circumstances the migration of rosin to the plaster cannot be entirely excluded.

Can Salvequick Blue Detectable Plasters be detected by X-ray detectors?
The plasters can be detected by most ordinary metal detectors on the market, but normally not by X-ray detectors.

How should plasters be stored?
Plasters should be stored at room temperature in a dark, dry place.

Do Cederroth plasters contain latex?
Our plasters are completely free from latex. The plasters’ paper wrapping is glued together using a latex-based adhesive. Anyone extremely sensitive to brief contact with latex should therefore avoid touching the products. The exception is dressing strips, which are not wrapped in this paper.

Does Salvequick Wound Cleanser contain preservatives?
Salvequick Wound Cleanser does not contain any preservatives. The product is sterilised during manufacturing.

Can wet wipes be used for protection against the flu?
For protection against the flu,frequent and thorough washing of hands is recommended, ideally in combination with usage of an alcohol based hand cleanser as a complement.
Salvequick Safety Skin Cleanser both contain 70% alcohol. They can therefore be used in the same way after hand washing.

What does the eye wash contain?
The wash is a water-based saline solution buffered with sodium borate. The solution is isotonic (has the same salinity as in the body) and the pH is 7.5.

What happens after the best-before date for an eye wash?
The shelf life has been set on the basis of the period for which we have shelf life data for the product and can guarantee its function. The wash remains sterile provided the bottle’s barrier properties are intact. The eye wash has a shelf life of 4.5 years from the production date. This is the longest shelf life among the various eye flushing products on the market.

What storage temperature do you recommend for Cederroth Eye Wash?
The eye wash can be stored between +2 and +40 °C, which is indicated on the bottle and on the carton.

Can Cederroth eye wash be used for children under 3 years old?
The eye wash is intended for the external flushing of eyes. The solution should not be swallowed in large amounts (several litres). If the bottle is used for small children, it is difficult to check that they do not swallow the wash when their eyes are flushed. Small children are more sensitive to swallowed wash than are larger children and adults. The product is therefore not recommended for small children. If small children get dangerous substances in their eyes, start flushing immediately and do not hesitate to use Cederroth eye wash or other eye flushing product or water that is available, because the risks of permanent damage to the eye are far greater than any risk of accidently swallowing or injesting the substances within the actual eyewash itself.

Why does the eye wash bottle have to be opened when it is removed from its wall bracket?
The eye wash bottle and its wall bracket are designed so that the bottle cannot be removed from the bracket without it being broken. This is also a way of ensuring that the bottle is not moved, but has a fixed location so everyone knows where it is in the event of an accident.
To prevent non-sterile solution being used, an already opened bottle cannot be put back.

Why doesn’t an eye wash bottle last long enough to flush for 15 minutes, as is recommended if you have got something highly corrosive in your eye.
Eye wash bottles should be regarded as a complement to permanently installed eye shower units (connected to the water supply). The purpose of the eye wash bottles is to enable flushing to begin quickly. The flow from the bottle must be sufficient for effective flushing.
For 500 ml to be enough for 15 minutes, the flow would be so low that flushing would be ineffective, and the prolonged flushing would give the injury time to worsen. If a permanent eye shower is not available, use several bottles.

Should contact lenses be removed before flushing with eye wash?
Eye specialists recommend that the lens be removed from the eye as quickly as possible. Today’s soft contact lenses consist largely of water, which is why all water-soluble corrosive substances also dissolve in the lens. These substances can then remain in the lens, corroding the eye and making the injuries worse if not removed. The barrier effect of the lens can also stop the flushing solution flushing the eye effectively. Protect the fingers to prevent corrosion when the lenses are removed. If the contact lens has been corroded so much that it has stuck to the cornea, do not try to pull it away yourself but let a doctor do it. Flush continuously on the way to hospital.

Are your plasters allergy tested?
Plasters are defined as medical devices and are therefore governed by the EU directive 93/42/EEC. All medical devices released onto the market must have undergone a number of tests that show they are safe for use on skin. If these requirements are fulfilled, the devices can be marked “hypoallergenic”. However, this does not guarantee that a few people may not get a skin reaction when they use plasters, in the same way as some people are allergic to certain foods. The skin irritation is usually purely mechanical, however, occurring when the plaster is removed and takes the the top layers of skin with it.

What does a plaster consist of, and what types of adhesives and materials do you use in the various ranges of plasters?
Generally speaking, a plaster consists of a layer of film coated with an evenly distributed adhesive and with an absorbent wound pad centred in the layer of film. The adhesive-coated surface is covered by two partly overlapping silicone papers. Most plasters are protected in a sealed paper pouch.

Why should opened eye wash not be saved, even if there is wash left?
An opened bottle is no longer sterile. After a while, there may be bacterial growth that can cause further injury

We are only able to deliver within Sweden and by the Swedish site for the moment.

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